Automating customer conversations at scale means a security review, not just a demo. Every credential, transcript and workflow action in Lira is encrypted, access-controlled and logged — designed to pass that review rather than complicate it.
Enterprise deployments · dedicated onboarding · custom SLAs
For an AI platform handling real customer conversations, security means three things in practice: credentials and conversation data are encrypted both at rest in the database and in transit over the network; access to configuration, credentials and call/chat logs is restricted by role rather than open to every user; and every automated action — a call placed, a message sent, a workflow triggered — is logged with enough detail to reconstruct what happened and why during an audit.
Stored credentials and sensitive configuration are encrypted in the database, not held in plaintext.
HTTPS with HSTS enforced end-to-end — no unencrypted path between the browser, API and telephony providers.
Granular permissions separate who can view credentials, edit agents, and access billing.
API keys and secrets are masked on screen and in every API response, even for admin accounts.
Every configuration change and automated action is logged for later review.
Built-in guardrails for WhatsApp Business policy, opt-out handling and consent windows.
Give your security team the encryption, access-control and audit details they need to approve deployment.
Demonstrate credential handling and data protection controls during a compliance audit.
Separate who can configure agents from who can view billing or export conversation data.
No — every credential field is masked after the initial entry, for every account role including admins, since a plaintext value in a browser response is readable via developer tools regardless of who's logged in.
It's the default behavior for stored provider credentials and sensitive settings — no separate configuration step required.
Yes — talk to our team and we'll provide what your specific review process needs.
Talk to our team about your infrastructure, compliance and scale requirements — we'll design the deployment around them.
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