Terms of Service

These terms govern your use of the LIRA Voice platform, operated by LIRA Voice Technologies Pvt. Ltd. By creating an account, you agree to them.

The service

LIRA Voice lets you build and deploy AI voice and chat agents connected to telephony and messaging providers of your choice, review conversation analytics, and manage related billing via a token-based system.

Your account

• You must provide accurate information when signing up, and keep your password secure.
• You're responsible for activity that happens under your account.
• You must be legally able to enter a binding contract to create an account.

Acceptable use

You agree not to use LIRA Voice to:

• Make unsolicited, harassing, or fraudulent calls or messages, or otherwise violate telecom/messaging regulations (e.g. TRAI/DLT rules in India, TCPA in the US)
• Collect sensitive personal data from callers without a lawful basis and appropriate disclosure
• Attempt to circumvent rate limits, security controls, or reverse-engineer the platform
• Use the service in a way that infringes anyone else's rights or breaks the law

You're responsible for your own compliance with the laws that apply to how you use AI agents to communicate with your customers — we provide the platform, not legal advice on your specific use case.

Tokens and billing

Platform usage is metered via tokens, consumed per conversation as described in your plan. New accounts start with free trial tokens. Paid plans are billed according to the plan you select at checkout. Unused tokens don't roll over between billing periods unless your plan says otherwise.

Your content

You retain ownership of the knowledge-base documents, agent configurations, and conversation data associated with your account. You grant us the right to process that data as needed to operate the service (see our Privacy Policy for detail on how).

Third-party providers

LIRA Voice connects to telephony, messaging, and AI providers you configure or that we operate on your behalf. Your use of those providers through our platform is also subject to their own terms — we're not responsible for their availability, pricing changes, or policy changes.

Service availability

We aim for reliable uptime but don't currently offer a formal SLA outside enterprise agreements. The service is provided "as is" without warranties of uninterrupted or error-free operation.

Termination

You can stop using the service and request account deletion at any time via Settings or by emailing us. We may suspend or terminate accounts that violate these terms, with notice where practical.

Limitation of liability

To the extent permitted by law, LIRA Voice isn't liable for indirect, incidental, or consequential damages arising from use of the platform. This section, like the rest of this page, is a draft pending review by qualified legal counsel and should be finalized before being relied on as a binding contract.

Changes

We may update these terms; we'll update the date above when we do.

Contact

hello@aiveda.io