Analytics

See what's actually working, across every agent

Call volume alone doesn't tell you if an agent is working. Lira's analytics track conversion, qualification rate and cost per outcome across every agent and channel, in one place.

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What does Lira's analytics dashboard show?

It shows outcome-level metrics — qualification rate, booking rate, resolution rate, cost per conversation — broken down by agent, channel and campaign, alongside usage and token consumption for billing visibility. The goal is answering "is this agent working" directly, rather than requiring you to cross-reference raw call logs against a separate CRM report.

Capabilities

What you get

Outcome tracking

See qualification, booking and resolution rates per agent, not just call counts.

Per-agent & per-channel breakdown

Compare performance across agents, channels and campaigns side by side.

Response time tracking

See how quickly leads get a first response across channels.

Usage & cost visibility

Track token consumption and cost per conversation for accurate budgeting.

Real-time updates

Metrics update live as conversations happen, not on a delayed batch report.

Exportable reports

Export data for deeper analysis or board-level reporting.

Use cases

Who this is built for

Agent performance review

Identify which agents and scripts are converting best, and which need adjustment.

Campaign ROI

Measure outcomes per campaign to inform where to invest next.

Cost management

Track token usage and cost per conversation to manage budget accurately.

FAQ

Common questions

Can we export raw data for our own BI tool?

Yes, data can be exported for use in external reporting and BI tools.

Does this include cost/billing data?

Yes, token usage and cost breakdowns are part of the same dashboard, not a separate billing-only view.

Ready to deploy analytics?

Every new account starts with 100 free tokens — enough to build and test-call your first agent before spending a rupee.

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