AI Agents

Configure the agent, don't script the conversation

Building a good agent shouldn't mean writing a decision tree for every possible thing a customer might say. Lira's agent builder works from a knowledge base, a set of tools and guardrails you define — the agent handles the actual conversation.

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How does the Lira agent builder work?

Instead of scripting dialogue turn by turn, you configure an agent's knowledge base (the documents and data it can reference), the tools it can call (CRM lookups, calendar booking, database queries), guardrails (what it should never say or do), and follow-up sequences — all through a visual interface. The underlying model handles the actual conversation, grounded in what you've configured.

Capabilities

What you get

Visual agent studio

Configure knowledge, tools and behavior through a UI, not code.

Knowledge grounding

Answers are grounded in your own documents and data, not just the model's general knowledge.

Tool calls

Give an agent the ability to look up a CRM record, book a calendar slot, or query a database mid-conversation.

Multi-channel from one config

The same agent configuration runs across voice, WhatsApp and web chat.

Guardrails

Define what an agent should never say or do, enforced consistently across every conversation.

Follow-up sequencing

Configure automated follow-up touchpoints per agent, per channel.

Use cases

Who this is built for

Sales qualification agents

Build an agent that qualifies leads against your specific criteria.

Support agents grounded in your docs

Answer customer questions from your actual documentation, not generic knowledge.

Internal tool agents

Build agents that query internal systems for employee-facing use cases.

FAQ

Common questions

Do we need engineering resources to build an agent?

No — the builder is designed for non-technical configuration; engineering involvement is only needed for custom tool integrations beyond the built-in ones.

Can one agent handle multiple channels?

Yes, a single agent configuration deploys across voice, WhatsApp and web chat.

Ready to deploy ai agents?

Every new account starts with 100 free tokens — enough to build and test-call your first agent before spending a rupee.

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