Knowledge Base

Answers grounded in your documents, not a guess

A generic model answering from its training data will eventually get a policy or product detail wrong. Lira grounds every answer in the documents and data you upload, so agents answer from what's actually true for your business.

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How does the knowledge base work?

You upload documents — product specs, policies, FAQs, pricing sheets — or connect structured data sources, and the agent retrieves the relevant pieces to ground its answer whenever a customer asks something the knowledge base covers. When something isn't in the knowledge base, the agent says so rather than guessing, and can escalate to a human instead.

Capabilities

What you get

Document upload

Upload PDFs, docs and spreadsheets directly — no manual reformatting required.

Structured data sources

Connect databases and structured data alongside unstructured documents.

Retrieval-grounded answers

The agent retrieves the relevant passage before answering, rather than relying on general knowledge.

Fast updates

Update a document and the agent's answers reflect it immediately, no retraining required.

Private by default

Your documents stay within your account's knowledge base, not shared across customers.

Graceful "I don't know"

When a question falls outside the knowledge base, the agent says so instead of guessing.

Use cases

Who this is built for

Product & policy Q&A

Answer customer questions accurately from your actual product documentation.

Internal knowledge agents

Build employee-facing agents grounded in internal wikis and policy documents.

Frequently changing information

Keep agent answers current by updating source documents, not retraining a model.

FAQ

Common questions

What file formats are supported?

PDFs, Word documents, spreadsheets and plain text are all supported for upload.

How current is the agent's knowledge?

As current as the last document update — there's no retraining delay between updating a source and the agent using it.

Ready to deploy knowledge base?

Every new account starts with 100 free tokens — enough to build and test-call your first agent before spending a rupee.

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