An AI voice agent built for the specific demands of collections and payment-reminder calls — clear on amounts, consistent in tone, and compliant with fair-practice guidelines on every call.
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An AI collections agent calls or answers calls from customers with overdue payments, communicates the outstanding amount clearly, negotiates a commitment to pay, and confirms every number back to the caller before relying on it — since a misheard amount is a much bigger problem on a collections call than almost anywhere else. LIRA Voice collections agents are built with this in mind: any amount, date or account number is always read back for confirmation, never assumed from a single pass.
Communicates urgency and outstanding amounts clearly, without becoming abusive or threatening — configurable to your compliance requirements.
Every amount, date and account number is read back to the caller before being used or logged — phone-line speech recognition on bare numbers is unreliable, so this step isn't optional.
Negotiates and records a concrete commitment — full payment, partial payment, or a specific follow-up date.
Run reminder calls on a schedule tied to due dates, not manual dialing lists.
Confirm the person on the line before discussing account or payment details.
Every collections call is transcribed and logged with outcome — essential for compliance and dispute resolution.
Loan EMI reminders and overdue-account calls at a fraction of call-center cost.
Payment reminder calls before an account lapses or a service is suspended.
Proactive renewal-payment reminder calls ahead of policy lapse dates.
Agents are configured to stay professional and factual — never abusive, threatening of harm, or harassing — with escalation to the legal/collections process communicated as a standard next step, not a personal threat.
The agent never relies on a single unconfirmed number — it reads every amount back explicitly before treating it as final, specifically because bare numbers are the least reliable thing to get right on a phone line.
Yes — agents can be configured to accept and log a reasonable partial-payment commitment rather than only pushing for full payment.
Every new account starts with 100 free tokens — enough to build and test-call your first agent before spending a rupee.
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