Not every customer has WhatsApp installed, or checks it often. SMS remains the highest-reach channel for reminders, confirmations and simple follow-ups in many markets.
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Lira connects to your SMS provider to send and receive text messages as part of the same agent logic that runs your other channels — reminders, confirmations, and simple follow-up sequences work over SMS without a separate configuration.
Send and receive SMS as part of a configured agent's conversation flow.
Send appointment or payment reminders on a schedule via SMS.
Reach customers without requiring a specific app to be installed.
Respects opt-out requests the same way every other channel does.
SMS uses the same qualification and follow-up logic as your other channels.
See delivery and response rates per SMS campaign.
Reduce no-shows with a simple SMS reminder before an appointment.
Send due-payment notices to customers without a messaging app.
Confirm orders via SMS for customers who prefer it.
Integration is scoped to your existing SMS or telephony provider — talk to our team about your specific setup.
Every new account starts with 100 free tokens — enough to build and test-call your first agent before spending a rupee.
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