Customer Surveys

Feedback collected while the experience is still fresh

A survey emailed three days after a purchase gets a fraction of the response a conversation right after the interaction does. Lira runs the survey as a natural conversation, by call or WhatsApp, immediately after the moment that matters.

No credit card required · 100 free tokens · Cancel anytime

How do AI-run customer surveys work?

Triggered right after a defined event — a purchase, a support resolution, a service visit — an AI agent asks your survey questions conversationally rather than as a rigid form, and the answers are extracted as structured, scored data automatically, ready for reporting without manual tallying.

Capabilities

What you get

Event-triggered surveys

Automatically ask for feedback right after a purchase, resolution or visit.

Call or WhatsApp

Run the survey as a natural conversation on whichever channel fits.

Conversational format

Higher completion rates than a static form link nobody clicks.

Structured responses

Answers are extracted as scored, structured data automatically.

Trend reporting

See satisfaction trends over time, by product, location or agent.

Negative-response escalation

Route a clearly negative response to a human for immediate follow-up.

Use cases

Who this is built for

Post-purchase feedback

Ask about the experience right after a sale completes.

Support resolution surveys

Check satisfaction immediately after a support ticket closes.

Service visit follow-up

Collect feedback after a service or installation visit.

FAQ

Common questions

Can a bad response trigger an alert?

Yes, a clearly negative sentiment or score can trigger an immediate escalation to a human for follow-up.

Ready to deploy customer surveys?

Every new account starts with 100 free tokens — enough to build and test-call your first agent before spending a rupee.

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