A handoff that makes the customer repeat everything they just said undoes the whole benefit of automation. Lira passes full context — transcript, qualification data, sentiment — to the human rep the moment a conversation transfers.
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When a conversation needs a human — a complex question, a high-value lead, an explicit request to speak with someone — the agent transfers the call or chat to a live rep along with a summary of what's happened so far: what the customer wants, what's already been discussed, and any qualification data collected. The rep picks up already informed, not starting cold.
The receiving rep sees a summary, transcript and qualification data instantly.
Transfer a live phone call to a human agent without dropping the customer.
Hand off a WhatsApp or web chat conversation to a human seamlessly.
Define exactly when a handoff should happen — a keyword, a sentiment threshold, or an explicit request.
Receives a clear, structured summary rather than a raw transcript to skim under pressure.
Route to the right team or rep based on topic, urgency or existing account ownership.
Route genuinely interested, high-value leads to your best closers immediately.
Hand off anything outside the agent's scope to a human without the customer repeating themselves.
Always offer a path to a human when a customer asks for one directly.
Yes, triggers are configurable per agent — by topic, sentiment, an explicit request, or a qualification outcome.
Both — a summary for a quick read, with the full transcript available if the rep wants more detail.
Every new account starts with 100 free tokens — enough to build and test-call your first agent before spending a rupee.
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